The insurers are responsible for the insurance you got. If anything goes wrong, the agents are to face consequences. Insurance companies are abid of certain roles and responsibilities towards the buyers that they are amid to fulfill.
Roles of Life insurance Companies
The roles of life insurance and the insurance agent towards you are:
Responsibilities of Life Insurance Company
Insurance companies have a set of responsibilities to which they must abide. Policy-holders trust insurance companies to support them during a time of need and follow through with promises outlined in the policy. In addition to responsibilities to their clients, insurance companies also have the legal responsibility to comply with state and federal laws.